Shipping Policy
Luxury Packaging UK provides all important information about the shipping process, delivery times and available options. We are committed to making every delivery convenient and smooth. Get to know our shipping policy before placing an order. Follow the detailed guidelines mentioned below.
Shipping Areas
We deliver orders all across the UK to the addresses provided by customers. If delivery is not available in some areas, customers can confirm with our team before placing an order.
Order Processing & Production Time
We start production after processing the artwork, design and payment, which takes 1 to 3 business days. Production time varies depending on order quantity and specifications. Our production is completed within 7 to 12 business days for standard packaging orders, while bulk orders take 10 to 15 days to complete.
Shipping Duration
Our shipping duration is 1 to 3 days for UK areas after dispatch, while international orders take 5 to 10 days. Moreover, delivery time depends on the customer’s location. The time can also change a little bit due to holidays or unexpected courier delays. We ensure a fast turnaround and inform customers after dispatch.
Shipping Charges
Luxury Packaging UK offers free delivery for standard orders across the UK. Along with this, shipping charges depend on some circumstances, including order quantity, size, weight and delivery location. So, confirm the shipping cost during the checkout process.
Tracking Information
Tracking details are provided after the order is shipped. These details help customers check their shipment status through the tracking number. If the tracking system is not updating, feel free to contact our support team.
Delivery Delays
We are not responsible for delays that are beyond our control. Orders can be delayed for the reasons mentioned below.
- Severe weather
- Public holidays
- Courier delays
- Unexpected circumstances
- Customs inspections
Damaged and Missing Orders
If a customer receives a damaged order, inform us within 48 hours with photographic details. We will try to resolve the issue. In case of a lost shipment in transit, please also contact our support team with your order number to help us investigate the issue with the courier. We will assist according to the available solutions.
Incorrect Delivery Address
Customers ensure the delivery address before placing an order. Delivery can fail or be delayed because of incorrect or incomplete addresses. Due to an incorrect address, we will not be responsible for any delays or additional shipping costs.
International Shipping
We offer shipping for international orders, and delivery time depends on the location. Customers will be responsible for shipping charges and applicable customs fees for international orders. So, confirm the availability of delivery and charges with our team before ordering.
Contact Us
If you have any shipping queries, such as questions about delivery time or tracking details, feel free to contact our team to get the details. We will assist you with all your queries. Contact us via email at support@luxurypackaging.co.uk or by phone at +1 (406) 235-6640.