At Luxury Packaging UK, customer satisfaction is our priority. As we specialise in manufacturing custom packaging products, our refund policy reflects the nature of personalised goods. Please read this policy carefully before placing an order.

1. Custom-Made Products

All of our packaging products are manufactured according to the specifications, artwork, dimensions, and requirements provided by the customer.

Because these products are custom-made, they are generally non-refundable and non-returnable once production has begun.

2. Order Cancellation

Orders may be cancelled only before production has started.

If production has already commenced, cancellation requests cannot be accepted, and any payments made may not be refundable.

3. Refund Eligibility

You may be eligible for a refund, replacement, or other appropriate resolution if:

• You receive the wrong product.
• The product arrives damaged due to shipping.
• The product contains a manufacturing defect.
• The delivered product differs significantly from the approved artwork or agreed specifications.

Each claim will be reviewed individually.

4. Reporting an Issue

If you experience any issues with your order, please contact us within 48 hours of receiving your shipment.

To help us investigate your claim, please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging.
• Any additional supporting information requested by our team.

Claims submitted after this period may not be eligible for review.

5. Refund Process

If your claim is approved, we may, at our discretion:

• Provide a full refund.
• Provide a partial refund.
• Replace the affected products.
• Reprint the order where appropriate.

Approved refunds will be processed using the original payment method whenever possible.

6. Non-Refundable Situations

Refunds will not be provided for:

• Customer-approved artwork errors, including spelling, grammar, colours, or layout.
• Incorrect specifications supplied by the customer.
• Minor colour variations caused by screen displays or standard printing tolerances.
• Damage caused after delivery.
• Delays caused by courier services, customs, weather conditions, or other circumstances beyond our reasonable control.
• Change of mind after production has started.

7. Shipping Costs

Shipping charges are generally non-refundable unless the refund is due to an error made by Luxury Packaging UK or a confirmed manufacturing defect.

8. Inspection of Goods

Customers are encouraged to inspect all products immediately upon delivery.

Any shortages, damage, or defects should be reported promptly so that appropriate action can be taken.

9. Contact Us

If you have any questions regarding this Refund Policy or wish to submit a refund request, please contact us:

Luxury Packaging UK

Email: info@luxurypackaginguk.co.uk

Phone: +1 (406) 235- 6640

Address: